Shipping and Return Policy

All returns must be requested within 14 days. No returns are allowed after 14 days after receipt.

Please contact Customer Service for return authorization before returning merchandise.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged.
No refund will be given for items that do not meet these requirements.

Broken or defective items for replacement.

We may require the item to be returned, or a photo of the damage, or we may send prepaid return shipping labels.

Non-broken or non-defective items

there will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

ESTIMATED DELIVERY

Products are shipped from the Warehouse in Melbourne:

LOCATION BUSINESS DAYS

Victoria (Melbourne Metro)	1-3 days
New South Wales (Sydney Metro)	3-4 days
Queensland (Brisbane Metro)	3-4 days
South Australia (Adelaide Metro)	3-4 days
Western Australia(Perth Metro)	5-6 days
Tasmania	3-4 days
Northern Territory	5-7 days

Your tracking number will be automatically emailed to you once your order has shipped.

Please allow 2 business days after placing your order for the tracking number to show.

If it's been 3 business days and you still don't have a tracking number, please contact us via email.

 Undeliverable Postcodes

Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.

We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some items. Orders with no shipment service will be cancelled and refunded automatically.

 

All items

Bulky items